Leadership Team


Robert Ritchie

President & CEO

Bob Ritchie has over 25 years experience in building and transforming businesses ranging from $20 to $600 million in size within the property and casualty insurance industry. His career has ranged from specialty niche insurers, such as American Modern, to national carriers, including AIG and CNA, and also conglomerates, GE Insurance Solutions, and he brings this experience to benefit American Integrity and its policyholders.

Bob is an industry veteran who understands the needs of both our customers, the agent and policyholder. His specialties are broad but have a strong analytical and structural base in sales and marketing. As founder of American Integrity he is committed to the success and growth of the company along with the stability of the Florida insurance marketplace.

Jon Ritchie

Executive Vice President & Senior Operations Officer

Jon is the Executive Vice President & Senior Operations Officer of American Integrity Insurance Company. As an integral member of the  executive leadership team, Jon is responsible for managing the Company’s profitability and day-to-day operations management, and has overall accountability for top and bottom line performance, execution and business results.

Jon joined the company in 2009 as a marketing analyst, and quickly took on new roles of increasing responsibility. He has worked in almost every department in the Company, giving him a broad and deep knowledge of each business unit. He draws on this experience to develop and execute the Company’s business plan, product launches and growth goals.

Jon holds a Bachelors of Science degree in Finance from DePaul University and an MBA from Indiana University with concentrations in both Finance and Entrepreneurship. 

Angie Quinn

Senior Vice President & Chief Human Resources Officer

Angie Quinn brings nearly 20 years of operational and leadership experience in a variety of corporate roles related to human resources, quality, training, planning, and performance management.  Angie previously held roles of increasing responsibility with SITEL Corporation, including director of human resources and just prior to joining American Integrity served Citizens Property Insurance Corporation for five years.  

Angie’s leadership accomplishments have been focused on executing strategy to promote organizational excellence; increasing employee engagement and serving on key projects within each of her organizations.

Angie has a B.S. in Business Administration with an emphasis in Management from Peru State College, Nebraska; and is an active member of several professional organizations, including Society of Human Resource Management (SHRM).  Additionally, Angie is a recent graduate of an executive leadership program sponsored by the University of North Florida. 

Gloria Hendrickson

Senior Vice President of Risk Management

Gloria has over 20 years’ experience in the insurance industry. She began her career as a catastrophe modeler at Munich Re, where she was a leader in their catastrophe risk management department for ten years.

She also was responsible for both insurance and reinsurance pricing and accumulation as Assistant Director of Catastrophe Risk & Accumulation at XL Catlin Insurance Company in Atlanta, GA. In her most recent role as Vice President and Catastrophe Modeling Manager for the Specialty Property Unit of Hallmark Financial in Atlanta, Gloria managed a department that created best practices, processes and procedures for catastrophe modeling and risk accumulation. Her team supported the needs of Hallmark Financials’ underwriting, actuarial, claims, and finance departments.

Gloria will use her previous experience to help American Integrity achieve even greater financial success while carefully and prudently growing the business.

 

Matt Monahan

Senior Vice President of Claims

Matt brings to American Integrity over 19 years’ of experience in the insurance industry and has led property claim operations at the regional and national levels.  In his role, Matt is accountable for the strategic direction and functional leadership of the company’s claim organization which encompasses both claim and litigation management.   Matt will be focused on developing and implementing strategies to deliver superior customer, agent and employee experiences.

Prior to joining American Integrity, Matt served as Assistant Vice President of The Hartford’s Property Damage Assessment operation.  In his previous role as their Assistant Vice President of Catastrophe Claims, Matt was responsible for enhancing the company’s response to property catastrophes impacting personal and commercial lines’ customers countrywide.  Matt also served as Director and Regional Vice President for the Central Property Claim Region prior to his leadership appointment in CAT.  He played a key role in the design and implementation of a new operating model in property claims and served as Executive Sponsor of the campus recruiting initiative. Matt gained valuable functional and leadership experience in auto and property claims and contact center operations at The Hartford, MetLife, AAA (Auto Club Group) and Allstate. 

Matt holds a Bachelor of Arts in Business Management from Saint Leo University.

 

Brent Radeloff

Senior Vice President of Product Management

Prior to coming to American Integrity, Brent led the Western Region Product Management team in Personal Lines at The Hartford from 2013. In addition to managing the P&L of the region, he led the team through a pilot of lean management systems and transitioning the pricing role to a new centralized function. Upon arrival at The Hartford in 2011, he implemented rate and underwriting changes to improve New York agency auto results by 20 points in two years.

Prior to coming to The Hartford, Brent spent five years at Travelers managing the P&L as Product Manager for three different regions. He also led the successful completion of several strategic projects including the build of a key pricing tool called “disruption” and integrating it into Travelers maintenance IT infrastructure.

In over eight years at GMAC Insurance, Brent held roles of increasing responsibility, where he successfully led the development and implementation of a new auto product in the direct to consumer affinity business while achieving growth and profitability targets. Prior to GMAC Insurance, Brent held actuarial roles at American Bankers Insurance Group (Assurant), and C.N.A. Insurance.

Brent earned his Bachelor of Arts degree in Economics from Northwestern University and completed the Executive MBA program at Northwestern’s Kellogg Graduate School of Management. He enjoys spending time playing golf, traveling and renovating properties with his wife Kim. 

Don Crouch

Vice President of Special Projects

Don brings an extensive leadership background in Claims Management, Process Improvement and Innovation to the American Integrity team. In his role, he leads the company’s special projects, focusing on organizational strategy and process enhancement.

Prior to joining American Integrity, Don served as Head of Property and Auto Claims Innovation with Liberty Mutual Insurance, designing and implementing strategies geared towards providing better customer service to insureds.  In his previous role as their Director of Property Process and Productivity, he oversaw the design and implementation of claims processing standards, operational performance and change management following the acquisition of Safeco. He also served as Director of Home Office Claims and Claims Team Manager for Liberty Mutual, and as a Claims Adjuster for Travelers Insurance.  

Don holds an MBA, a Master of Science in Contracts and Procurement Management, and a Bachelor of Arts in Economics from the University of Maryland.

Anne Kevlin

Vice President of Litigation

Anne Kevlin brings to American Integrity more than 20 years of insurance litigation and regulatory experience, attained through private law practice as well as in-house roles with insurance entities.  Anne began her law career in Florida, defending workers' compensation insurance matters. She later held in-house litigation roles in Minneapolis with SFM and The Hartford, followed by litigation management and regulatory compliance roles with The Hartford and First State Management Group in Boston.

Anne joined American Integrity from Beazley, a global Lloyd's managing agent, where she managed property claims litigation throughout the United States. Anne's tenure at Beazley included a three-month assignment in London, where she completed her CII Award in London Market certificate.

Anne received her law degree from the University of Iowa, and her master's degree in management from Harvard University Extension School. She is active in professional insurance and legal organizations including CLM and DRI, and is a frequent speaker and panelist at industry and legal seminars.

 

Patrick Madigan

Vice President of Underwriting and Client Services

Patrick Madigan has 20 years of experience in underwriting, product, pricing, strategy development, and process efficiency in the insurance industry.  He began his career at CNA Insurance and progressed through positions of increasing responsibility at Nationwide and Kemper Insurance companies before applying his leadership skills in the vendor space, working for a business process outsource organization that provides IT services to the industry. Before joining American Integrity, Patrick established underwriting strategy for a newly formed regional company writing business in the Southeastern United States. 

Patrick’s strength is building highly effective teams that function efficiently and have fun doing it.  He has an established track record of identifying and removing roadblocks to improve individual, team and process performance. Patrick is recognized in the industry and is frequently invited to speak at industry events about operational efficiency in underwriting, implementing new systems and managing significant change in an organization. 

Patrick earned a B.S. degree in Kinesiology from West Chester University of Pennsylvania and an MBA from Penn State University, and holds a Six Sigma Green Belt certification.

Victor Mandes

Vice President of Information Technology

Victor Mandes brings more than 25 years of experience in the field of information technology and has a diverse background in systems architecture, IT infrastructure and cyber security. Prior to joining American Integrity in 2016, Victor held senior leadership roles with Universal Insurance Group and most recently with FCCI Insurance where he led  IT Infrastructure and Operations and IT Application Services during his tenure.  A Puerto Rico native, Victor earned his bachelor’s degree in Computer Science from Inter-american University and MBA from the University of the Sacred Heart.

 In his role as IT vice president, Victor leads the company’s strategy for driving business impact through the use of technology.  His vision is to promote an IT culture of information availability, service and engagement through market-leading technology solutions that continually improve the user experience. 

Justin Waters

Vice President of Sales

As leader of American Integrity’s field sales, internal sales and agency management teams, Justin Waters is responsible for developing and executing the company’s overarching sales strategy. Justin brings years of experience and a proven record of building profitable and extremely strong relationships with preferred agents to this role. He is one of the company’s longest tenured employees, having started with American Integrity as an Accountant in 2008, one year after the company’s inception.

Justin holds the prestigious Chartered Property Casualty Underwriter (CPCU) designation, a distinction earned by fewer than two percent of all P&C insurance professionals. He earned his B.S. degree in Economics from the University of South Florida.

Toni Logan

Assistant Vice President of Marketing

Toni has more than 15 years of marketing and communications experience, most of which she acquired while working for property and casualty insurance companies. She has worked in corporate communications for USAA and Allstate Insurance companies, and most recently as corporate communications manager at Security First Insurance Company.

Toni is responsible for leading the company’s marketing strategies - branding, advertising, lead generation, sales team support, competitive analysis, content creation, public relations, marketing communications and stakeholder relations. In her role, she and her team are charged with helping to analyze and constantly improve the user experience, ensuring each touch point is personalized, consistent and professional, and developing and maintaining the company’s digital properties.

Toni, who grew up in Tampa, is a graduate of the University of South Florida and the University of Florida, where she earned her bachelor’s and master’s degrees in Mass Communication, respectively. 

Danny Pringle

Assistant Vice President of Product Development

Danny Pringle has over 20 years of experience in overall product management, including leading new product initiatives and competitive rate development strategies, in personal lines insurance. Danny began his career as an underwriter with MetLife before moving into product management with The Main Street America Group. As the National Director of Homeowners, Danny led the catastrophe management initiative and created an overall product strategy at the state level for homeowners business in the 22 states represented.

Prior to joining American Integrity, Danny served as Senior Product Manager at Mapfre Insurance Company (formerly Commerce Insurance), where he led a team responsible for competitive analysis, rate development, and implementation of strategic projects by identifying actionable segments to minimize loss potential for his assigned region. Danny successfully delivered and launched new products, and managed new state entry in the primary personal lines of business to include automobile, homeowners, and umbrella insurance.

Danny holds a Bachelor’s degree in Accounting from Southern Connecticut State University and a Master’s degree in Business Administration from the University of New Haven, Connecticut.

 

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