OUR COMPANY

Our President & CEO, Robert “Bob” Ritchie, created American Integrity Insurance in 2006 in response to the overwhelming shortage of sound home insurance choices in Florida. After the unprecedented hurricane season of 2004, many insurance companies went out of business, leaving their policyholders scrambling to find new coverage.

At the same time, many national carriers reduced their footprint in Florida, finding the risk in our state to be too great. Other companies just stopped writing new business, waiting for the dust to settle in the aftermath of the hurricanes. To most people, this wouldn’t appear to have been the ideal time to create an insurance company, but Bob saw things differently.

"The name American Integrity Insurance was chosen because the business was founded during a time when the industry was overwhelmed with integrity issues."

- Robert "Bob" Ritchie

 

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Client Testimonials

We are so impressed with all of the very positive efforts our claims adjuster made on our behalf. One call and he totally communicated the plan and basically said they have it covered, and they did. We had no stress. We could not recommend him more as our situation could have been very bad. We felt we had a friend trying to make our lives easier.

Our adjuster was a delight to speak with, and really knew their stuff! They made "insurance-ese" a language much more understandable. They took all the uncertainty out for us.

American Integrity made things clear in my policy, for example replacement cost versus actual cash value for household items. I had another carrier before and I never realized it was an actual cash value policy until I went back and looked after becoming an American Integrity policyholder.

I would like to comment positively on the excellent service provided by American Integrity Insurance staff, especially our adjuster. They were prompt, helpful and professional when processing my claim.  I appreciate the good service.

Given our lack of knowledge and anxiety, we were blessed to deal with everybody representing American Integrity. Thank you for making us feel like your most important customer!

I am very pleased with the way my claim was handled by American Integrity. You live up to the meaning of the word "integrity' in your name.

I totally appreciate that awesome teamwork mentality.

My adjuster was very responsive, answering all my questions promptly.  He helped me through a process I had not encountered before.
They made me feel secure in my claim.  Very caring and responsive.
Prompt, professional and knowledgeable.  Put us at ease and assisted us in dealing with the claim process.
My adjuster was very helpful and always answered my phone calls or called me back in a timely manner. She executed my claim faster than I expected.
This past June, I had to file a claim for a lightning strike. I’m a licensed electrician and I own my own company in Jacksonville, and my adjuster was very knowledgeable about the effects of lightning and how it effects the vessel. I have never had to file a claim before and the process went so smoothly.   
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